jitawn Privacy Policy

Last Updated: January 2026

1. Introduction and Scope of Policy

jitawn operates a secure and reliable online casino and betting platform for users in Bangladesh. We take our users' privacy seriously and are committed to keeping their personal information protected.

This Privacy Policy describes what types of information jitawn collects, why it is collected, how that information is used, who it may be shared with, and what your rights are regarding your information. This Policy applies to the website https://jitawn.lat and all associated services.

If you disagree with any part of this Policy, please refrain from using our platform and contact us at [email protected].

2. Information We Collect

We may collect your information in various ways. The categories of information collected are described below:

2.1 Registration and Account Information

When you create an account on jitawn, we collect the following information:

• Full name and username
• Date of birth (for age verification — only those aged 21 or older may register)
• Email address
• Mobile number
• Preferred payment method (bKash, Nagad, Rocket, or bank account details)
• Password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

In accordance with our security policy and applicable regulations, we may collect the following documents for identity verification:

• National ID card (NID) or a copy of passport
• Proof of residence (utility bill or bank statement)
• Payment method verification documents

2.3 Transaction Information

We store information related to every financial transaction you make on our platform, including deposit amounts, withdrawal amounts, transaction date and time, payment method used, and transaction status.

2.4 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we store the following information:

• Gaming history and preferences
• Bet amounts and outcomes
• Time spent on the platform
• Bonus and promotion usage history

2.5 Technical Information

We automatically collect certain technical information, including IP address, device type and model, operating system, browser type and version, cookies and session data, and entry and exit pages on the site.

3. Purpose of Data Collection

jitawn uses your personal information for the following legitimate purposes:

1. Account Management: To create, verify, and maintain your account and to provide you with the services on our platform.
2. Identity Verification: To verify age and prevent fraudulent activity. jitawn is for those aged 21 or older only.
3. Financial Transaction Processing: To complete deposits and withdrawals and to maintain transaction records.
4. Customer Support: To respond to your questions, complaints, and requests and to provide 24/7 live chat assistance.
5. Security and Fraud Prevention: To detect and prevent unauthorized account access, money laundering, and other illegal activities.
6. Responsible Gaming: To identify signs of gambling problems and to provide assistance when needed.
7. Platform Improvement: To improve the user experience and to use in developing new services.
8. Communications: To send important updates, promotional offers, and account-related notifications.

4. Information Sharing and Disclosure

jitawn does not sell or rent your personal information to third parties. However, we may share information in the following circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers who carry out specific functions on our behalf, such as payment processing, identity verification, and technology infrastructure. These partners receive only the information necessary to provide the specified service and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information in the following circumstances:

• To comply with a court order or legal process
• To respond to a legitimate request from a government authority
• To assist in investigating fraud, money laundering, or other illegal activity
• To protect the rights and safety of ourselves, our users, or the general public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets involving jitawn, user data may form part of the transferred assets. We will notify you in advance if any such change occurs.

5. Cookies and Tracking Technologies

jitawn uses cookies and similar tracking technologies. Cookies are small text files that your browser stores on your device.

5.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform. Without these, the service will not work properly.
• Functionality Cookies: Remember your preferences and settings, such as language preference and login information.
• Analytical Cookies: Used to analyze site usage and improve the service.

You can control or reject cookies through your browser settings. However, disabling certain cookies may cause some features of the platform to not work properly.

6. Data Security Measures

jitawn has implemented industry-standard technical and organizational measures to keep your personal information secure:

• SSL Encryption: All data transmissions on our website are encrypted using SSL (Secure Socket Layer) technology.
• Password Hashing: Your password is never stored directly; it is hashed using strong cryptographic algorithms.
• Access Controls: Only authorized staff can access user information, and only to the extent necessary.
• Regular Security Audits: Regular audits are conducted to ensure the security of our systems.
• Data Backups: Regular backups are taken to protect against data loss.

7. Data Retention Period

We retain your information for as long as necessary. Generally:

• Information for active accounts is retained for the entire period the account remains active.
• Information required to meet legal, regulatory, and financial obligations may be retained for a specified period even after an account is closed.
• Transaction records are generally retained for five (5) years.
• KYC documents are retained in accordance with regulatory requirements.

After the specified period ends, we securely delete or anonymize your information.

8. Your Rights

You have the following rights regarding your personal information:

1. Right of Access: The right to know what information we hold about you and to receive a copy of that information.
2. Right of Rectification: The right to request correction of your information if it is inaccurate or incomplete.
3. Right of Erasure: The right to request deletion of your personal information in certain circumstances. However, we may be obliged to retain some information due to legal or regulatory requirements.
4. Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
5. Right to Object: The right to object to the processing of your information for specific purposes.
6. Right to Data Portability: The right to receive your information in a structured, commonly used format.
7. Right to Withdraw Consent: Where we process information on the basis of consent, the right to withdraw that consent at any time.

To exercise these rights, please contact us at [email protected]. We will make every effort to respond to your request within a reasonable time.

9. Privacy of Minors

jitawn's services are for those aged 21 or older only. We do not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has been collected in error, we will immediately delete that information and close the associated account.

If you are aware that a minor has registered on our platform, please notify us immediately at [email protected].

10. International Data Transfers

Our servers and service providers may be located outside Bangladesh. When we transfer your information to another country, we ensure that the transfer is carried out with the same standard of protection described in this Privacy Policy.

11. Third-Party Links

Our platform may contain links to third-party websites. Clicking these links will take you to external websites that are not under our control. We are not responsible for the privacy practices of those third-party websites. We recommend that you review their privacy policies.

12. Marketing Communications

With your consent, we may send you emails about new bonuses, promotions, and platform updates. At any time you can:

• By clicking the "Unsubscribe" link at the bottom of the email
• Or by writing to [email protected]

opt out of marketing communications. Important messages related to transactions and your account will continue to be sent.

13. Changes to the Privacy Policy

jitawn may update this Privacy Policy from time to time. If there are significant changes to the Policy, we will:

• Post a prominent notice on our website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the Policy.

Continued use of the platform after changes will be considered acceptance of the updated Policy. We recommend that you review this Policy regularly.

14. Complaints and Contact

If you have any questions, concerns, or complaints about this Privacy Policy or the handling of your personal information, please contact us. We take all complaints seriously and will make every effort to respond promptly.